Department Shanghai-Public Safety

School/Division NYU Shanghai (SH1002)

Compensation Grade Pending

FT/PT Full-Time

Category Campus/Auxilary/Transportation, Facilities, Public Safety

Position Summary

NYU Shanghai is looking for a short-term contracted Customer Service Specialist for the following Fall semester (August 2021 to December 2021).

The Customer Service Specialist supports the daily operation of the NYU Shanghai Department of Public Safety, mainly in completing the routine tasks at Public Safety Command Center, including Count the daily operation data of command center, assist to maintain and optimize OA system, answering the 24/7 emergency hotline, managing Lost & Found and the NYUCard services, as well as handling administrative documents, etc.

客服专员支持上海纽约大学公共安全部的日常运行，主要是处理公共安全部指挥中心的日常工作，包括统计指挥中心日常运营的数据，辅助维护并优化OA系统，接听公共安全部24小时应急热线，管理失物招领和校园卡业务，处理相关行政文档等。

Responsibilities:

●  Collect the daily operation data of the command center, assist to maintain and optimize OA system;

●  包括统计指挥中心日常运营的数据，辅助维护并优化OA系统；

●  Responsible for handling daily routine tasks, including replying emails in English/Chinese, answering to safety concerns from students, faculty and visitors about safety issues;

●  负责处理上海纽约大学指挥中心日常事务，包括回复英语邮件，用英语回答学生、教师、访客提出的相关问题；

●  Answer the 24/7 emergency hotline and communicate as needed and as appropriate to relevant parties;

●  接听24小时紧急服务热线，根据需要酌情向相关部门和人员做沟通汇报;

●  Manage the Lost & Found and NYUCard Services;

●  负责失物招领和校园卡服务;

●  Provide timely and productive communications, both verbally and in writing, to the Security Operations Manager.

●  向保安经理及时口头及书面汇报安全指挥中心的工作情况。

Qualifications

●  College degree or above, Computer major is preferred;

●  大专及以上学历, 计算机专业为佳;

●  Skilled in office software applications (Excel, Word, PPT);

●  具备较强的办公软件运用能力 (Excel, Word, PPT);

●  Ability to communicate effectively both orally and in writing in Mandarin/English for the purpose of public interaction and report writing;

●  具备较好的英语听说读写能力, 能够使用中文和英语交流并完成书面报告;

●  Ability to maintain satisfactory attendance and punctuality standard;

●  严格要求自己，准时出勤;

●  Ability to provide quality customer service with a friendly and professional demeanor;

●  能够以师生、教职工为中心提供专业、满意的服务;

●  Neat and professional appearance;

●  整洁的仪容仪表;

●  No criminal convictions as specified under NYU Shanghai guidelines.

●  无犯罪记录;

●  Authorized to work in Shanghai, PRC.

●  能够在上海工作。

Additional Information

About NYU Shanghai

NYU Shanghai is China’s first Sino-US research university and the third degree-granting campus of the NYU Global Network. We were founded in 2012 by New York University and East China Normal University with the support of the city of Shanghai and the district of Pudong. NYU Shanghai seeks to cultivate globally-minded graduates through innovative teaching, world-class research, and a commitment to public service.

NYU Shanghai is an equal opportunity employer committed to equity, diversity and social inclusion. We are proud of its diverse and talented staff members, who work together to build and sustain this unique and pioneering institution of higher education in China.

For more information about NYU Shanghai, please visit https://shanghai.nyu.edu. You can also follow our official WeChat Account: NYUShanghaiRecruit for more updated news.

申请方式 / Application Instructions

请点击以下原文链接并提交在线申请。

Please click the original job link below to submit your application online.

https://shanghai-nyu.icims.com/jobs/7984

联系人：郑好

电话：（+86）02120595301

Email：hao.zheng@nyu.edu

欢迎访问上海纽约大学官网查看更多热招岗位，并关注上海纽约大学员工招聘微信公众号（NYUShanghaiRecruit）了解更多行政岗位相关招聘信息。谢谢！

Please visit NYU Shanghai Website to view more open positions and follow our Staff Recruitment WeChat Account（NYUShanghaiRecruit）for more updates. Thank you!